I really understand now...
我 终于 懂 了...
what they say, one call can really ruin your day. and this is my last call of the day. my last call of the day, and i ended up doing investigation for 45minutes, only for the call to be escalated up. My officer did not have a very good time either.
Seriously, it makes you think of the "what if". If this is handled by someone else other than me, would it have ended nicer? quicker? Not needing for escalating up.
Not to mention, I am the slowest of my batch. Till now, my calls are still averaging at 50plus. The daily call target is 85. Yes, no of the other are hitting 85 now, but still higher than what I took.
When would these all get better?
what they say, one call can really ruin your day. and this is my last call of the day. my last call of the day, and i ended up doing investigation for 45minutes, only for the call to be escalated up. My officer did not have a very good time either.
Seriously, it makes you think of the "what if". If this is handled by someone else other than me, would it have ended nicer? quicker? Not needing for escalating up.
Not to mention, I am the slowest of my batch. Till now, my calls are still averaging at 50plus. The daily call target is 85. Yes, no of the other are hitting 85 now, but still higher than what I took.
When would these all get better?
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